Shipping Overview
When you place an order with Peptideware, your package will be carefully handled and shipped through either USPS or UPS, complete with tracking capabilities. Our dedicated team processes orders every weekday (Monday-Friday), ensuring next-day dispatch for all orders received before our cutoff time. You’ll receive automated tracking details via email as soon as your package begins its journey. Please note that carrier systems may take up to 24 hours to display the most current tracking status. In cases where inventory shortages affect shipping timelines, our team will promptly notify you of any delays.
For your security and our compliance requirements, orders exceeding $300 must have a signature upon delivery. We may also conduct additional verification steps for high-value purchases.
Domestic Shipping Options
Choose from our streamlined delivery solutions:
Standard Express: Reliable delivery within 2-8 business days – $25.00 (USPS or UPS Priority)
Premium Overnight: Swift next-day service via UPS – $75.00
As a special benefit to our valued customers, we provide complimentary Express Shipping on all domestic orders over $300. Delivery estimates begin from the shipping date, though actual transit times may vary due to carrier schedules, holiday operations, or unexpected weather events.
While we partner with industry-leading carriers to ensure reliable delivery, Peptideware cannot guarantee specific delivery times once packages leave our distribution center, as final transit times are managed by our shipping partners.
Our Guarantee
At Peptideware, we specialize in providing research-grade materials without making any claims about experimental results. To maintain our strict quality control standards, we cannot accept returns of products that have been opened or handled.
If you have any concerns with your purchase, you can return unopened products within 10 calendar days of receiving your order for a refund (excluding original shipping costs) or exchange them for items of equal or lesser value. To initiate a return, please contacting us directly at, [email protected] for prior authorization. Once we receive your approved return, we’ll process your refund to your original payment method, usually within 2-3 business days.
Note: The mention of “10 days” is clear and does not appear to be confusing in this context, as it is consistently referred to as the time frame for returning unopened products.
Missing Items Protocol
In the rare event of a missing item from your shipment, we urge you to contact us right away. We’ll expedite the missing product to you at our expense as part of our commitment to customer satisfaction. To maintain the highest standards of accuracy, we thoroughly document and photograph all orders before shipping.
Order Modifications
Need to modify your order? As long as your package hasn’t left our facility, you can easily cancel or adjust your order by sending a message to [email protected].
Important Policies
We maintain a strict stance against fraudulent activities. Any chargeback attempts will result in immediate placement on our permanent do-not-sell registry and may trigger legal proceedings.
Product Usage Guidelines
Our products are strictly for research purposes only. Any communication suggesting human or animal consumption will result in immediate account termination, void all guarantees, and may lead to legal action. Such violations will also result in permanent placement on our do-not-sell list.
Contact Information
Have questions about our products or services? Our customer service team is ready to assist – simply email [email protected] or use our website’s contact form for prompt support.